Tuesday, November 26, 2019

Does Recruitment Process Outsourcing (RPO) replace or complement HR?

Recruitment Process Outsourcing, commonly known as RPO acts as an extension of an organization’s HR function. Efficient recruitment methodologies and important market insights provided by Recruitment ProcessOutsourcing (RPO) experts help talent acquisition teams streamline recruitment processes by resolving almost all kinds of hiring challenges including process excellence, cost effectiveness, predictive analytics and scalability. Scope of services may vary from managing selected facets of the recruitment process to managing end to end recruitment process of an organization.

Special features of Recruitment Process Outsourcing (RPO)

Besides the wide-spread scope of functions Recruitment Process Outsourcing (RPO) services, there are other special attributes that an expert recruitment process outsourcing (RPO) team will demonstrate over and above its defined contract. The art of improvisation of a pro Recruitment Process Outsourcing (RPO) team touches every aspect of a project including employer’s branding, human resource planning, personalized recruitment strategy, technology, research and enhance capabilities  and even setting new trends.

A proactive Recruitment Process Outsourcing(RPO) team will demonstrate the qualities discussed below to ensure an accelerated business growth:

·         Streamline recruitment process by leveraging big data. Predictive analytics help gauge potential candidates available or even the timeline expected for a new hire to attain full productivity

·         Establish a sustainable recruit to hire process: A predictable and streamlined recruitment process helps manage the candidates’ expectations and therefore ensures a positive candidate experience. 

·         Provide scalability to meet growth targets during seasonal spikes

·         Provide customizable hiring strategies for attracting sought after candidates

·         Establish the employer brand to attract talent and also provide consultation on improving the employer brand applying research and analytics. This in turn helps companies build a talent pipeline for its future requirements. A strong employer brand also ensures low attrition.

When the recruitment process of an HR department is outsourced to a recruitment process outsourcing (RPO) partner, a number of benefits can be expected. Therefore, Recruitment Process Outsourcing(RPO) as a service complements an organization’s HR function in multiple ways, such as:
·         Instilling agility and flexibility in the recruiting process
·         Reduced cost per hire
·         Shorter hiring timeline
·         Less number of vendors
·         Access untapped sources of talent
·         Improving the quality of candidates and finding the right talent
·         A rich talent pool
·         Optimized employee referral system

At ManpowerGroup, we help organizations accelerate their business growth with our end-to-end Recruitment Process Outsourcing (RPO) solution. We have helped leading companies across industries succeed with their staffing needs.

Tuesday, November 12, 2019

Is Recruitment Process Outsourcing (RPO) meant for you?

A Pertinent Question Faced by Employers

It is but natural for an employer to get into a dilemma of whether to choose regular talent acquisition services or recruitment process outsourcing. And to make a wise choice, it is very important to have a clear understanding of the scenario.
Be it Recruitment process outsourcing or talent acquisition services, the choice is directly proportional to your HR Strategy for the year.

If it is just about hiring and the hiring volume is low and the internal team is equipped enough to handle the numbers using skilled HR tools, employers may not opt for Recruitment process outsourcing (RPO) services. However, for most companies, the issue is not with the volume, but about managing all those HR tasks that gives you little or no time to focus on more important things, such as scalability and cost efficiency.

When it’s time for an RPO partnership?

While recruitment is a ‘one-size-fits-one’ kind of a service, there can be certain signs and signals which when studied closely would lead employers to choose the right option for their recruitment needs. Some of the common situations which would call for a RPO service as a go-to solution are discussed below:

1.       When you need specialised expertise: Having specialized and sound knowledge of verticals, markets or a new domain is of essence while working on a set of specific roles. Mandates that require domain specific knowledge are best handled by recruitment process outsourcing firms ensuring the best services delivered on time because they have exposure to many clients parallely in the same domain. Therefore, you save your valuable time researching on the new domain or market and spend it wisely on other tasks that matter! The experts will do a better job, anyday!

2.       When you have to speed up against time: That being quite a familiar scenario, when you need to close a position with a qualified candidate in a very short timeline, the curated and up-to-date pipeline of an RPO firm comes handy. For building a solid candidate base, one would require a specialised approach to understand the requirement and qualities of various roles, managing the stakeholders, internal and external along with an overall grip on the nuances of the business. And this takes time and expertise, which is readily available in a RPO service provider.

3.       When you have mandates of executive hiring; Executive hiring mandates can be tricky to handle given the level of specialised research and communication skills required in this job. And a recruitment process outsourcing (RPO) firm with specialised hiring professionals would be a fool proof solution for such mandates.  

4.       When you have a seasonal rush: Seasonal hiring spikes are common in the recruitment business but that’s more of a short term project than a regular affair. These seasonal spikes in recruitment need special expertise to handle the mandate. A professional recruitment process outsourcing (RPO) team can pump up your hiring volume for that big hiring push. While the in-house recruiting staff partners with the RPO team, the former can continue delivering on the regular mandates to run the business as usual. And that will satisfy both the long term and short term project goals.

ManpowerGroup RPO partners with organizations to customize solutions that involve all or part of a client’s recruiting operations, including:

Workforce Planning  I  Interviewing  I  Recruiting Strategy  I  Candidate Management  I  Sourcing & Screening  I  Offer Negotiation  I  On-Boarding        

Having among the world’s largest global RPO footprint with local understanding and presence in over 80 countries and territories, ManpowerGroup RPO team creates flexible, innovative solutions to meet the talent needs anywhere in the world. Our expert recruiters dig deep to understand an organization and the job profile and skills necessary for success. Our experience combined with proven sourcing strategies accelerates the acquisition of the best talent for the organization. In 2019, Everest Group has named ManpowerGroup a Global RPO Leader, recognising the breadth and scale of our RPO offerings, as well as our active investment in next generation services and technology.

Friday, November 8, 2019

How Recruitment Process Outsourcing (RPO) can retain customers

Recruitment Process Outsourcing is a common name in the HR domain and is a commonly used service by the employers mainly due to the low overhead costs. However, staffing needs are evolving as businesses navigate through changing employee requirements. While traditional Recruitment Process Outsourcing (RPO) is continuing to lead the staffing services, the shifting nature of the job market has triggered further fine-tuning of the service to meet the needs of advanced businesses.

According to a recent survey conducted on buyers of Recruitment Process Outsourcing (RPO) services, quality of service was rated as the most important criteria by nearly half of RPO customers. According to the survey report, 47% of HR Services customers leave due to service quality issues. Other important factors that impact client satisfaction are Industry expertise, cost and satisfaction of the existing clients (NPS).

As the needs of today’s employers continue to change, RPO providers and the solutions they deliver must evolve as well to accommodate both the client and the candidates they seek to engage.

As a Recruitment Process Outsourcing (RPO) service provider, do you have a fool proof process in place to ensure a long term relationship and not just preventing customer turnover? To keep the accounts green, prioritizing quality of service is of essence.

How to curb a damage when a service issue has been reported?

Once a service issue is reported, a comprehensive recovery plan has to be implemented which MUST include:
·         Acknowledging the gap immediately and working (hard) to make it right.

·         Acting promptly — before the client’s frustrations grows further

·         Expressing empathy for the client. Put yourself in your customer’s shoes and action according to his expectations.

·         Regular communication on the plan of action. Keeping a frustrated customer in the dark is a no.
Be Proactive. Identify issues before they are reported.

Creating a channel for a deeper visibility into customer service experience goes a long way in preventing negative feedback or loss of accounts. In fact, when handled smartly, a swift recovery has the potential to convert a losing customer into a life-long one, called Promoter who rates your services at a 7 or an 8 out 10 (when mapped in the Net Promoter Scale).

What do organizations gain by partnering with ManpowerGroup for recruitment process outsourcing?

With Recruitment Process outsourcing (RPO) programs designed to balance clients’ internal and external talent resource supply chains and maximize momentum, ManpowerGroup is able to drive cost effectiveness and skills optimization throughout all of its Recruitment Process Outsourcing (RPO) engagements. Additionally, the recruitment solutions offered by ManpowerGroup are fully scalable and flexible and include all aspects of the recruitment continuum, from sourcing and selection to on-boarding.